Bodyform and the Truth
Normally I don’t see companies respond to negative social media interaction from your normal everyday Joe. Posts that usually get a high volume of attention tend to go either unnoticed or are responded back through your generic PR response, usually with an ad that tries to avoid said post. However with Bodyform and their product Maxipad, this wasn’t the case. Last week Richard Neill put up a post on his Facebook page, reveling his disdain with the product Maxipad. Expressing how he feels that he’s been lied to through the advertisements displaying women on their menstrual cycles having a “happy period” when using Maxipads. He also goes on to use his girlfriend as a perfect example, claiming that she quickly turns from “loving and gentle lady” to “the little girl from the exorcist”.
Bodyforms’ PR agency Myriad rushed out with a brilliant response video that has a humorous apology directed towards Richard explaining that there is no such thing as a “happy period”. They even go on to poke fun at his post, pointing out that he used every example of a “happy period” woman, minus the horseback riding woman. The actress portraying CEO Caroline Williams, dives into an amusing explanation of why Bodyform releases ads showing women to have a “happy period” as oppose to “the truth”. Stating that the public can’t handle “the truth” through some imaginative scenery.
I think this was a brilliant way to approach the rapidly famous post. Certainly a humorous way of showing that the company is riding on the publicity building around it. They could have just as easily avoided it and come out with a new ad that’s more adjusted to what Neill had said. Sometimes companies get called out for doing what they do, making ads that generate business for profit. So why blame somebody for creating ads that will show a better lifestyle with their product? It only means that the ad is doing what it’s supposed to do and get your hard working dollar repeatedly. But I’ll stand more by a brand that recognizes their call outs and approaches them the way Bodyform did.